O&M Towing LLC values your privacy and takes the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us when you contact us, request service, or visit our website. We serve drivers across Coppell, Texas, and we want you to understand exactly what happens to your data when you reach out for towing or roadside help. By using our services or contacting us through any channel, you agree to the practices described in this policy. We encourage you to read this document carefully so you know your rights and how we handle the details you trust us with.
We collect the information we need to respond to your service requests and reach you quickly when you are stranded on the road. This may include your name, phone number, email address, and the location where you need assistance. When you call us or fill out a form, we also gather details about your vehicle and the type of help you require, such as a tow, jumpstart, or lockout service. If you visit our website, we may collect basic technical data like your device type, browser, and general location. We only ask for the information that helps us serve you well, and we never request details we do not need to complete your request.
We use the information you provide to deliver fast, reliable service and to keep you informed throughout the process. Your contact details allow us to confirm your request, dispatch a driver, and update you on arrival times. We use your location and vehicle details to send the right equipment and the right crew for the job. From time to time, we may use your email or phone number to follow up about a completed service or answer a question you raised. We do not use your information for purposes beyond serving your request unless you have given us clear permission to do so.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your details only when it is necessary to complete the service you requested or when the law requires us to do so. For example, we may share limited information with a trusted driver or partner who assists with your tow, or with an insurance provider when you ask us to coordinate a claim. In each case, we share only what is needed to get the job done correctly. We take reasonable steps to make sure any party who handles your information respects the same standards of privacy and security that we follow.
When you visit our website, we may use cookies and similar tools to improve your experience and understand how visitors use our pages. Cookies are small files stored on your device that help our site remember your preferences and load content more efficiently. We use this data to see which pages are most helpful and to keep our website running smoothly. You can adjust your browser settings to refuse cookies or alert you when a site sends them. Please note that some features of our website may not work as intended if you choose to disable cookies. We do not use cookies to collect sensitive personal details without your knowledge.
We take practical steps to protect the information you share with us from loss, misuse, or unauthorized access. We store your data using secure systems and limit access to team members who need it to serve you. While we work hard to keep your information safe, no method of storage or transmission over the internet is completely secure. We commit to handling your data with care and to acting quickly if a security concern ever arises. If we become aware of a breach that affects your personal information, we will take appropriate action and notify you when the law requires us to do so.
We keep your personal information only for as long as we need it to serve you and to meet our legal and business obligations. Once your service request is complete, we retain the details needed for our records, follow-up, and any future requests you may make. When information is no longer needed, we take steps to delete or secure it in a responsible way. We review the data we hold on a regular basis to make sure we are not keeping details longer than necessary. If you ask us to remove your information, we will honor that request unless the law requires us to keep certain records.
You have the right to know what information we hold about you and to ask us to correct or delete it. If you want to review your details, update them, or request removal, you can contact us directly and we will respond promptly. You may also ask us to stop sending you follow-up messages at any time, and we will honor that choice. We believe you should stay in control of your own information, and we make it simple to reach us with any concern. When you exercise these rights, we may need to confirm your identity to protect your data before we act on your request.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will post the updated policy on our website with a new effective date. We encourage you to review this page periodically so you stay informed about how we protect your information. Your continued use of our services after any update means you accept the revised terms. We will always aim to keep this policy clear and easy to understand so you know exactly where you stand.
If you have questions about this Privacy Policy or how we handle your information, we are here to help. You can reach O&M Towing LLC by phone at (469) 703-3100 or by email at dallasomtowing@gmail.com. We are based in Coppell, Texas, and we serve drivers across the surrounding area every day. We welcome your questions and concerns, and we respond to every request as quickly as we can. Your trust matters to us, and we are committed to protecting the information you share while we help you get back on the road safely.
