Welcome to O&M Towing LLC. These Terms and Conditions govern your use of our towing and roadside services and our website. When you call us, request help, or use any service we provide, you agree to the terms set out on this page. We ask that you read this document carefully so you understand your rights and responsibilities before you work with us. If you do not agree with any part of these terms, we ask that you refrain from using our services. We serve drivers across Coppell, Texas, and we apply these terms to every request we handle, no matter the time of day or the type of help you need.
We provide towing service, jumpstart, fuel delivery, local haulage, lockout service, medium duty towing, and roadside assistance to drivers in Coppell, Texas, and the surrounding areas. Each service depends on the condition of your vehicle, the location where you are stranded, and the availability of the right equipment. We describe our services on our website in plain terms so you know what to expect when you call. While we work to reach you quickly and complete each job correctly, factors like traffic, weather, and road conditions can affect arrival times. We commit to keeping you informed throughout the process and to doing the work with care and attention.
When you contact us for help, you agree to give us accurate information about your location, your vehicle, and the type of service you need. We rely on these details to send the right crew and the right equipment for the job. Once we confirm your request, we dispatch a driver and give you an estimate of when we expect to arrive. You agree to stay reachable so we can update you or confirm details as needed. If your situation changes before we arrive, we ask that you notify us right away so we can adjust our response and serve you as safely as possible.
You play an important role in helping us complete each job safely. You agree to be present or to arrange for an authorized person to meet our driver at the service location. You confirm that you own the vehicle or have permission to request service for it. You agree to remove personal items you do not want left in the vehicle before we tow or move it. We also ask that you follow any safety instructions our driver gives you at the scene. These steps protect you, our team, and everyone on the road while we carry out the work you requested.
You agree to pay for the services we provide according to the terms we share with you at the time of your request. We explain any charges before we begin work whenever the situation allows. Payment becomes due once we complete the service, unless we agree to other arrangements in advance. If a third party, such as an insurance provider or a motor club, covers your service, you remain responsible for any balance that party does not pay. We keep our billing practices clear and honest, and we welcome your questions about any charge so you always understand what you are paying for.
We take practical steps to protect your vehicle and your property during every service call. Our drivers train on safe hookups, careful loading, and damage-free towing so your vehicle reaches its stop in good condition. Even so, some risks come with towing and roadside work that lie beyond our reasonable control. We are not liable for pre-existing damage, mechanical issues that existed before we arrived, or personal items left inside a vehicle. To the extent the law allows, our liability for any claim connected to our services is limited to the value of the specific service we provided. We ask that you report any concern to us promptly so we can address it fairly.
We understand that plans change, and we work with you when they do. If you need to cancel a service request, we ask that you contact us as soon as possible so we can redirect our crew to other drivers who need help. We do our best to reach you within the time we estimate, but delays can happen due to weather, heavy traffic, or high demand. When a delay occurs, we keep you informed and give you an updated arrival time. We treat your time with respect and commit to honest communication whenever circumstances affect our response.
Our website provides information about our services, our service area, and how to reach us. You agree to use the website only for lawful purposes and not to interfere with its normal operation. The content on our site belongs to O&M Towing LLC, and you may not copy or reuse it without our written permission. We work to keep the information on our website accurate and current, though details can change over time. We are not responsible for any decision you make based solely on website content without confirming the details with our team directly by phone or email.
We may update these Terms and Conditions from time to time to reflect changes in our services, our practices, or legal requirements. When we make changes, we post the updated terms on our website with a new effective date. We encourage you to review this page from time to time so you stay aware of any updates. Your continued use of our services after we post changes means you accept the revised terms. We aim to keep this document clear and easy to understand so you always know where you stand when you work with us.
These Terms and Conditions follow the laws of the State of Texas. Any dispute connected to our services or these terms falls under the jurisdiction of the courts located in Texas. We prefer to resolve concerns directly and fairly, and we ask that you reach out to us first so we can work toward a solution together.
If you have questions about these Terms and Conditions, we are here to help. You can reach O&M Towing LLC by phone at (469) 703-3100 or by email at dallasomtowing@gmail.com. We are based in Coppell, Texas, and we serve drivers across the surrounding area every day. We welcome your questions and respond to every request as quickly as we can, because your trust matters to us on every job we handle.
